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Servicio y atención al cliente en restaurante. HOTR0608 (Spanish Edition), by Antonio Caro Sánchez-lafuente
Ebook Free Servicio y atención al cliente en restaurante. HOTR0608 (Spanish Edition), by Antonio Caro Sánchez-lafuente
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Adquirir los conocimientos necesarios para trabajar y desarrollar correctamente el trabajo de Restauración, ofreciendo un correcto servicio y atención al cliente. Conocer el concepto, tipos, características, función y circuito de la comanda, tanto estándar como informatizada. Conocer los diferentes tipos de servicio, marcado y desbarasado de mesas. Aprender los métodos claves para la venta, sus fases y finalidad. Conocer los perfiles psicológicos de los clientes, así como la normativa aplicable en España y la Unión Europea sobre protección en consumidores y usuarios. Ebook ajustado al certificado de profesionalidad de servicios de restaurante.
- Sales Rank: #1808568 in eBooks
- Published on: 2013-07-04
- Released on: 2013-07-04
- Format: Kindle eBook
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